Help & support
Common questions first — most answers are here.
Common questions
How do I add a health report?
Upload a PDF or photo of your report from the Reports tab or the home screen. We read the values automatically, then show you a review step so you can correct anything before saving.
Why is my biological age missing?
It needs recent reports — from the last six months, covering the values used in the estimate. Add a recent report and it recalculates within a minute. Your biological age is a wellness estimate, not a medical measurement.
A value was read incorrectly. Can I fix it?
Yes. Every upload goes through a review step before saving, and you can edit any saved value from its detail page.
Is my health data private?
Your data is encrypted and is never sold. You can export or permanently delete everything at any time from your profile.
How do I cancel Premium?
Subscriptions are billed by the App Store or Google Play, so cancellation happens in your store account settings. Your data stays yours either way.
Still stuck
Email support
We reply within two business days. Tell us your app version and device type so we can reproduce the problem — please don’t include health data in your message.
Contact support